Complaints and Disciplinaries
Cornwall Netball's Resolution Lead - Nicol Clayton - cornwallnetballresolutionlead@gmail.com
The Resolution Lead is your point of contact for submission of complaints, concerns and compliments from members and individuals to ensure they are handled in accordance with the England Netball’s Feedback and Complaints Policy.
A complaint is a formal expression of dissatisfaction, worry or concern with the actions or behaviour of a member, club, club official, a volunteer or supporter. A concern can be highlighting a situation or scenario which causes worry or discomfort. A compliment is a positive remark about a service or an individual.
Any member can make a complaint, raise a concern or give a compliment and there is a set procedure to follow, which is described below.
Where possible the aim is to achieve an informal resolution at local league level. Serious offences (criminal offences, use of violent conduct, threat of violence against another or discriminatory acts or behaviour) will be dealt with in accordance with England Netball Disciplinary Regulations.
Raising an Informal Complaint/Concern/Compliment
Most concerns can be dealt with quickly and sensitively on an informal basis. To discuss a concern initially without formally completing a form, or if you are unsure of the procedures, or who to contact please email with your contact details and a brief explanation of your concern and you will either be signposted in the right direction or a call arranged to time to talk confidentially. The flow chart below will also help to signpost who to contact:
Raising a Formal Concern/Complaint
To submit a formal complaint/raise a concern, please explain the situation using the Raising a Concern Form link: https://docs.google.com/forms/d/e/1FAIpQLSeZt8v0xQaodG2-PJHZvfJCk4ltGeLA2lQnwkCpYMsh0Pc1_w/viewform?usp=sharing
The form is confidential and sent to Cornwall Netball Resolution Lead. Information on the form may also be shared with the Compliance Manager at England Netball.
As much detail as possible should be given, including full details of the rules; procedures; regulations or codes of conduct that you feel have been broken. Along with the details of witnesses, times, dates, and location of the incident.
Please ensure any complaints are timely. They should be submitted no more than five working days after the alleged incident. If there are multiple interactions over a series of days, then the time starts from the last interaction.
A formal acknowledgement of the complaint/concern will be sent within 5 working days, with a plan for how the concern will be investigated.
